My account

Not yet registered or forgotten your password?

Welcome to ‘My account’, the secure, personalised area where you can manage your tenancy.

You can access details about your tenancy and the property you live in, at any time of the day or night.

Please browse this site to familiarise yourself with its features and our friendly otter, Otis, is here to help you.

Have a look at the quick guide below to find out more about Otis (your online tenant information service), ‘My account’ and all the benefits it offers you.

We are currently aware of a problem generating a password on My Account. If you are having a problem logging in, please contact us on 0800 316 08 97 or Our team can generate a new password for you. All we ask is that you change it once you have initially logged in with the password provided.

Login or New User Registration

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If you have already registered, log in using your user name and password