My account

Not yet registered or forgotten your password?

Welcome to ‘My account’, the secure, personalised area where you can manage your tenancy.

You can access details about your tenancy and the property you live in, at any time of the day or night.

You will need to use a username and password to open it, and no-one, other than Two Rivers staff, will be able to see it.

Please browse this site to familiarise yourself with its features and our friendly otter, Otis, is here to help you.

Have a look at the quick guide below to find out more about Otis (your online tenant information service), ‘My account’ and all the benefits it offers you.

Requesting repairs

We have temporarily removed the repairs reporting function from our My Account system. This is to enable us to prioritise repairs in line with our Covid safe systems of work and help us manage the backlog of repairs more efficiently.

If you want to report a new repair, please call our contact centre on 0800 316 0897.

You can still log in to My Account to check your account, pay your rent, confirm your contact details and check for updates on safety checks or planned maintenance.

Log in